Shipping Policy

At www.bbag.co.th, we aim to ensure efficient and timely delivery. All orders are processed and shipped within 3-7 business days. This policy outlines the terms and conditions regarding shipping to ensure the best possible service for our customers.

Shipping Conditions

• Processing: Shipping will only be processed after payment has been verified.
• Order Fulfillment: Orders are processed in the sequence they are received. Items within the same order may be shipped separately based on product size and type at the company's discretion.
• Delivery Timeline: Orders are delivered within 3-7 business days. If delays occur, we will contact you via phone or email. Certain high-demand products may experience extended processing times.
• Cut-off Time: Orders confirmed by 09:00 AM (Mon-Fri, excluding public holidays) will be dispatched the following business day. If dispatch is not possible, we will ship on the next available business day.
• Self-Pickup: Customers may arrange their own courier (Grab, Lineman, Lalamove) for pickup between 10:30 AM – 05:00 PM at our Sam Khok, Pathum Thani headquarters only.
• Courier Selection: We utilize trusted providers such as Thailand Post, DHL, and others to ensure reliable and cost-effective delivery.
• Address Changes: Shipping addresses cannot be changed once an order is finalized.
• Tracking: Upon dispatch, we will notify you with the tracking number and the service provider’s name.
• Damage in Transit: If damage occurs during shipping, we will compensate according to the value of the goods paid. Please refer to our Warranty and Refund Policy for details.
• Delivery Personnel: Couriers have no authority to accept returned items. For any concerns, please contact bbag shop customer service.
• Force Majeure: Delivery may be delayed due to natural disasters or unforeseen circumstances along the transit route.

Shipping Warranty

• Please sign the delivery documents upon receipt as evidence for any potential return claims.
• bbag shop will replace or refund items for any errors caused by the store.
• The company’s liability for damages is limited to the stated value of the items.

Incorrect Delivery Information

• If shipping errors (e.g., wrong address, postal code, or phone number) occur due to incorrect information provided by the customer, the company is not liable for any compensation.
• If a package is returned to us due to incorrect customer details, the customer is responsible for any additional shipping costs for re-delivery. The company reserves the right not to cover re-shipping fees caused by customer error.

Non-Receipt of Goods (20+ Days)

If you have not received your package within 20 days, please contact our customer service team during business hours (Mon-Fri, 09:30 AM – 04:30 PM, excluding public holidays):

• Email: online.luggages@gmail.com
• LINE: @bbag
• Mobile: 084 639 0464