Warranty & Guarantee

Warranty Policy

This warranty is valid only for products purchased from the BL GROUP or authorized dealers of Bluelight Industry Co., Ltd., and applies only to products used within Thailand.

Warranty Coverage

  • Warranty Period: Luggage products are covered by a 1–10 year warranty (depending on the model).
  • Free Repair Services: If items are brought to our "Luggage Care" centers (Sriyan / Pathum Thani) or authorized retail points, we provide free repair services, including labor and parts, within the warranty terms.
  • Covered Components: Coverage is limited to spare parts such as pull handles, wheels, zippers, locks, inner linings, handles, hinges, and aluminum frames. This does not include exterior surface painting.
  • Requirements: Customers must present a valid receipt and warranty card as proof of purchase for all claims.

Registration

Terms and Exclusions

  • Airline Damage: We are not responsible for damage caused by airline handling (e.g., cracks, dents, or severe impacts). We recommend filing a claim directly with the airline at the airport before clearing customs.
  • Excluded Damages: The warranty does not cover damage from improper use, overloading, negligence, natural disasters, theft, or unauthorized modifications.
  • Accessories: Warranty does not cover accessories such as luggage tags, covers, straps, or decorative stickers.
  • Modifications: Any unauthorized modification or repair by third parties voids the warranty.

Repair Process and Channels

  1. Retail Points: Submit your item at any authorized department store counter (30-45 days).
  2. Mail-in: Send via post to our Pathum Thani factory (~2 weeks).
  3. Walk-in (Sriyan): Drop off at our Sriyan service center (~2 weeks).
  4. Walk-in (Pathum Thani Factory): Express service available (2-4 hours, by appointment only).

*Note: Imported products may require a longer lead time. For out-of-warranty repairs, spare parts and service fees will be charged.

Collection Policy

Repaired items must be collected within 30 days of notification. Items not collected within this period will be considered forfeited, and the company will not be held responsible.

Contact Information

Bluelight Industry Co., Ltd. (Repair Department)
76 Moo 1, Krachaeng, Sam Khok, Pathum Thani 12160

  • Phone: 088-022-0023 (Khun May)
  • LINE ID: @blservice

The Company reserves the right to change these terms without prior notice.